Got it! Here’s a clean, professional introduction that sets the stage without diving into the how-to steps — perfect for the top of your FTP/FTPS & FileZilla section:
🔹 Introduction: FTP, FTPS & FileZilla (For Rebel/Internic Agents)
This section covers everything agents need to understand about FTP (File Transfer Protocol) and FTPS (its secure version), which are used to upload and manage website files on a customer’s hosting server.
You’ll also get familiar with FileZilla, the free FTP client we recommend to customers — and which you can also use yourself for testing or troubleshooting.
While you won’t be uploading files yourself, it’s important to know how to:
- Help customers create FTP users in Plesk
- Understand how FTP access relates to DNS records
- Guide customers through connecting with FileZilla
- Troubleshoot common FTP issues confidently
Whether a customer is setting up their website for the first time or trying to fix a connection issue, this section will give you the tools and language to support them effectively.
Let’s dive in!