⚠️ What Is a 507 Error?

A 507 error means the server has run out of disk space or other storage resources to fulfill the request.

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✅ Step 1: Confirm the Error

• Verify with the customer that they see a 507 error message on the website
  
• Ask if they have recently uploaded large files or have a large database
  

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✅ Step 2: Check Disk Usage (Agent Limitations)

• Agents typically cannot check disk space in Plesk directly unless given access
  
• Ask the hosting team to verify disk usage on the server if suspected
  

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✅ Step 3: Basic Agent Actions

• Ask customer if they can free up space by deleting old backups, unused files, or large email attachments
  
• Suggest removing large files from File Manager (if customer can access)
  
• If disk space is an issue, escalate immediately
  

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🚨 When to Escalate

• Disk space is full or near full, causing site downtime
  
• Customer cannot upload files or send/receive emails due to space limits
  
• Server logs show disk write errors or 507 codes
  

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📋 Escalation Template (507)

Subject: 507 Insufficient Storage – [Customer Domain]

Customer reports 507 Insufficient Storage error on their site: example.com

❓ Customer has recently uploaded large files or has large backups

❓ Unable to upload new content or send/receive emails

Request Hosting team to check server disk usage and clear space if necessary.

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